Hello,
Is it possible to change the status of agents in queues or redirect all incoming calls to Linkus or to voicemail based on external commands such as an http command?
For example, when the last person in the office leaves and the security system is armed, an http command is send from the security system to the yeastar S-series PBX. Then the PBX will route all incoming calls to a predifined Linkus extension or perhaps change the IVR voice prompt.
Hi Yiannis,
The time condition feature will work for you, it can change the inbound destination automatically or manually.
https://help.yeastar.com/en/s-series/topic/time_condition.html
Hi Eric,
Thank you for your response.
I am aware of the time conditions, however in this particular scenario, the employees are technicians and they can be out of the office in no standard times. There is a building automation system installed in the office and the security system is integrated with that. I was wondering whether the PBX could be integrated as well. By pressing a single button at the exit, all lights turn off, the security system arms and the PBX automatically routes inbound calls to another destination.
OK, we do have API that can change the inbound route destination.
https://help.yeastar.com/en/s-series-developer-v2/api-v2/inroute-update.html
Here is a video about how to start with the API
https://www.youtube.com/watch?v=PcVpv3N_-cg
Eric, thank you for your response.
This API seems to be what I have been looking for.
The downside is that S20 does not have it.
Unified Communications
