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Yeastar Neogate TG400 multiple ip to mobile routes with dial patterns not working

Ismael OUEDRAOGO

April 20, 2021 08:29

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Hello.

I'm using Neogate TG400 with a SIP trunk to freePBX, all is working fine, I succeeded to setup inbound and outbount routes and its working.

But now in my TG400 i have 3 sim cards and i want the Neogate to route outbound calls to one of the sim cards depending on dialpatterns.

so as you can see in picture below, i have define 3 ip-to-mobile routes, each one receiving calls from freePBX and routing it to one of the 3 GSM ports.

But when test, a call will only go if the number matches dialpattern of the route in the first row, anything else wont work, and this behaviour is consistent, i've tried removing the first row, and which ever row, becomes first, that only will work.

Here is my config:  all 3 routes have similar settings: 

I really don't see what i'm doing wrong, and after a lot of trying and searching, i got no solution, so i would like to ask your help!  

Thanks!

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9 comments

• 1
  
  Ryan April 20, 2021 09:07

  You can put DID and test, refer to this: https://support.yeastar.com/hc/en-us/articles/360036348373-Pick-Specific-GSM-Port-to-Make-Calls-by-TG-Peer-Type-Trunk

   

• 1
  
  Ismael OUEDRAOGO April 20, 2021 09:48

  Thank you very much!  That worked! i really dont understand the DID stuff but it just works, my mistake was to put the pattern in the field "Outbound dial pattern" which for my was logical,  since its for outbount routing, but turns out it doesnt work like that!

  Here is my new setting for anyone in the future, who will need it:

   

  

   

   

• 2
  
  Ryan April 21, 2021 00:29

  Yes, it is not logical but did work. Thanks for sharing your setting.

• 0
  
  Jurich Ordiñeza November 05, 2022 05:35

  Hi i hope someone can help, same problem i encounter.
  
  Im using Elastix as my Server and tg400 as my Gateway.

  the logic is i have 2 sim cards different Service provider since im here in Philippines we got Globe and Smart Telcos.

  My problem is i need to make outbound calls to same Service provider (Ex: Calls from Globe = Globe, and Smart = Smart calls only).
  
  i did some changes in Elastix and Gateway nothing happens only trunk 1(Sim slot 1(Smart)) can call and i cant use Sim slot 2 which is Globe.
  
  i hope someone can help me.
  
  Facebook: https://www.facebook.com/HelperRex/
  WhatsApp: +639058696599

• 0
  
  Jurich Ordiñeza November 05, 2022 06:00

  Rose Ye Hi maam can you help me with this problem?

   

• 0
  
  Jurich Ordiñeza November 05, 2022 06:18

  Oscar Colka Sir can you help me with this problem?

• 0
  
  Eric Jiang November 09, 2022 09:16

  Hi Jurich,

  You can use two account trunks in the TG gateway.

  Elastix register to the two account trunks one is for Globe the other is for Smart.

  In TG gateway, add two IP to Mobile routes, account1 for Globe and account2 for Smart. So that you can control to use which mobile trunk from the Elastix side.

  

• 0
  
  Jurich Ordiñeza November 15, 2022 00:18

  Eric Jiang
  
  Hi Eric,

  Thank you for responding i resolve this issue last saturday November 6, 2022. This problem is almost 3 weeks before i got it.
  
  I already have 2 Sip trunks one for smart and 1 for globe, also in IP to mobile routes.
  
  What i did is, The prefix on my Elastix Outbound route is the same with my DID Number in IP to Mobile Route. That fixed my problem using both Slot 1 (Globe sim) Slot 2 (Smart Sim) on Yeastar TG200 Gateway.
  

• 0
  
  Jurich Ordiñeza November 15, 2022 00:21

  Another problem is i cant use conference call on external Mobile phones thru my IP phone
  
  Scenario is: The host is on conference call, he/she needs to call external mobile phones upto 5 users.
  
  Im getting error "Forbidden" only one external mobile phone can join my conference call.