Can't Remote to YeaStar IP address after connected VPN

Dear YeaStar Support Team,

In local network, I can access to YeaStar IP normally, but when I am working from home, after connected VPN then I can't remote to YearStar IP as mentioned above. After connected with VPN, I can access network shared drive, printer and other link IP normally except YearStar IP

In local network, I can access and ping normally, but at home I can't ping. I do not know what is the root cause of that.

Thank for your support.



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