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P570 Linkus Call Quality?

Paul Curran

April 12, 2021 17:52

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On our replacement, P570 users are complaining about choppy calls. Port 8111 is open, was working ok before on the S300? Any ideas? :s

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4 comments

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  Larry Neblett April 15, 2021 09:07

  I take it that you are specifically referring to those extensions using Linkus? Are the calls choppy on both ends of the call and if so, which end and where (remote, internal)?

• 0
  
  Paul Curran April 15, 2021 19:18

  Yes, only when using linkus - remote workers. 

  Sip hardware phones are o.k. Will check actually which end is playing up. Thanks :)

   

• 0
  
  Shuaib May 22, 2021 07:40

  In some countries/locations users face this issue but same LCS extension works fine when test in other country.

  Often we receive complains for the users who are located in India and Pakistan. While we test same extension in UAE that works fine.

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  Eric Jiang May 24, 2021 09:23

  You can try EP subscription so the Linkus will use the channel to transmit the voice and you can also change the codec from the Linkus Client to test.