Agent Desktop appearance

abdullah

July 28, 2022 05:35

None

Hi Chris,

Hope you are doing well,

as the feedbacks we received from our customers ,

1- we want to know if is there any chance to make their agent can review or follow up their pause time plus their login time, like the attached picture below, which we captured from xCALLY contact center system.

2- Delete the call center Console from agents desktop

Best regards,

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Chris July 28, 2022 06:28

Dear Sir,

1- we already planned to do this, like what I show in "community ideas", but I cannot tell you when this little feature will be implemented.

https://support.yeastar.com/hc/en-us/community/posts/8712358041113--Call-Center-Queue-Display-agent-pause-time

2- I already submit this to our PM, I will let you know if there is any update:)

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