Call center softphone - Monitor Live agents status


It would be better if we have more presence options. So, admin can configure presence such as break, lunch, to make outgoing calls, auto-in (means agent is in queue), login, logout, work on project, work on escalation etc.. with an abbreviation or identification.

In addition, all presence times should be shown by the PBX or wallboard so that the manager or supervisor can monitor the agent's presence/times and assign tasks accordingly.

This feature can help the manager to view all the reports like what the agent has done in his shift like when he login/logout and how long he is in queue etc.

Thank you




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