Unified Communications
【related features】
integration
【status】
Planned, but not sure when can it be implemented
【Yeastar idea】
In the future updates, we plan to implement integration with different support systems like zohodesk, zendesk and so on.
Take zohodesk as an example, once the integration is complete, we intend to implement the following functions first:
1. If there is a ticket has already associated with the number, the relevant ticket page will pop up automatically when the call comes in.
2. When a call ends, zoho desk will pop up a prompt: whether to create a ticket for the call.
3. Support contact synchronization
If you are also interested in this new feature, please vote;
If you think there is a better solution, please leave a comment below.