【related features】
Queue Panel/ Queue/Call Center
【status】
Planned, but not sure when can it be implemented
【customer’s idea】
After the Agent forgets to Pause himself, it may cause a certain number of calls to Miss. After Missing a certain number of calls, the system should Pause them to avoid bringing bad experience to the caller.
If you are also interested in this new feature, please vote;
If you think there is a better solution, please leave a comment below.