【Call Center】【Queue】Display agent pause time

【related features】

Queue Panel/ Queue/Call Center


Planned, but not sure when can it be implemented

【customer’s idea】

When the status of a dynamic seat is switched to pause, the time of pause is displayed directly in the agent information screen. This allows the administrator to see when the agent was paused in real time. 


In order to queue the administrator has a better view of the agent's status, for example, he will often check the panel and see which agent has been pause for a long time.


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If you think there is a better solution, please leave a comment below.

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