Planned, but not sure when can it be implemented
call center has multi-level satisfaction survey
Some large companies will make the Call center's satisfaction survey more detailed, including asking whether the product / operator service / call quality and other aspects of customer satisfaction.
Take a telecom operator's call center as an example.
- When the agent's service is finished, the system will automatically play "Are you satisfied with the quality of our company's line" and then the customer scores.
- Then the system will play again "Please rate our agent's service", and then the customer will score.
The above process has two levels of satisfaction survey.
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