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【Satisfaction survey】multi-level satisfaction survey

【related features】

Satisfaction Survey

【status】

Planned, but not sure when can it be implemented

【customer’s idea】

call center has multi-level satisfaction survey

 

Some large companies will make the Call center's satisfaction survey more detailed, including asking whether the product / operator service / call quality and other aspects of customer satisfaction.

 

Take a telecom operator's call center as an example.

  1. When the agent's service is finished, the system will automatically play "Are you satisfied with the quality of our company's line" and then the customer scores.
  2. Then the system will play again "Please rate our agent's service", and then the customer will score.

The above process has two levels of satisfaction survey.

 

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