【Call Report】Add Key score and agent average to satisfaction report

【related features】

Call Report


Planned, but not sure when can it be implemented

【customer’s idea】

When customer ask for callcenter, they 80% ask for CSAT report.

If you can convert that result to score or percentage and show/display like CSAT trend, it will be more meaningful

Now we can just see the amount of each key press.

If you are also interested in this new feature, please vote;

If you think there is a better solution, please leave a comment below.

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