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Dynamic Agent: unpause queue with a BLF on Grandstream GXP

Davide Permunian

June 24, 2022 10:46

Answered

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Hi all, 

as regarding here a dynamic agent can use *076400 to pause or unpause a queue (for example 6400): https://help.yeastar.com/en/p-series-appliance-edition/administrator-guide/manage-agent-status-by-dialing-a-feature-code.html?hl=dynamic

My GXP2135 configured with a single BLF button with value *076400:

• first selection (pause): works fine, lamp blinks red
• second selection (unpause): not works, added 2 unwanted asterisk (**) before *076400

Is the problem related to PBX or to telephone?

Thank you and best regards.

 

 

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3 comments

• 0
  
  Rik Raphael June 06, 2023 11:39

  It's the PBX.  Set up speed keys for control and a separate BLF for status.

• 0
  
  Davide Permunian June 06, 2023 12:34

  Solved with dialing *76400 directly on the phone.

• 0
  
  vidonn July 11, 2024 15:14

  Sorry for the necro post. Just to inform future readers. The behavior described by Davide Permunian happens because pressing the first time BLF key for pause ON, the Grandstream consider that as "ringing" (that is why the led is flashing red and not solid red). This is the reason why pressing again the BLF key, the GXP adds the pickup code (which is ** by default on the phone). 

  Solution 1: use login/logout with dynamic agents instead of pause/unpause and configure a BLF key for monitoring login/logout. In this case the GXP does not consider the logout state as "ringing" (led is solid red) and pressing again it does not add the pickup code. I don't like this solution because I want to use auto-pause feature on the queue, so I have to use the pause/unpause BLF.

  Solution 2: use two keys on the GXP, one configured as BLF for pause status and one configured as Dial Speed to pause/unpause. I don't want two keys and user can make a mistake pressing the BLF to unpause instead of Dial speed.

  Solution 3: disable BLF Call-pickup at all on the GXP (Account X -> SIP Settings -> Advanced Features). BUT in this way when some extension is ringing you will not be able to pickup the call. Sadly, GXP does not have pickup code management on the single BLF key, just some Fanvil does. On a Fanvil, I can set for every BLF key its pickup code, so I can set no pickup code only for the BLF pause key.

  Solution 4: checking for my best one :-D