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TIME CONDITION BASED ON QUEUE

Assistenza NetMaking

June 23, 2022 11:55

Answered

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Hello, we have been asking / hoping for this change for many years.
I give you an example:

-Customer who only has a geographic telephone number
- inbound router configured so that when this number is called it goes to an ivr
- ivr selection 1 goes tu queue Marketing
Selection 2 goes to administration
Selection 3 technicians

For example, if the technicians queue has a different time from the marketing queue, there is no way to correctly configure the time conditions  if not following this guide,https://support.yeastar.com/hc/en-us/articles/360015595374-Set-Time-Condition-for-IVR-in-S-Series-PBX

which is extremely laborious, creates chaos in the CDR, forces you to use dedicated extensions to address the calls to loopback etc. etc.

Please is it possible to implement time conditions based on queue?
Thank you

 

 

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6 comments

• 0
  
  Chris June 24, 2022 02:20

  Dear Sir,

  I can understand your request, but I'm not sure where it would be better to add this feature.

  In IVR page like the following prototype?

  

• 0
  
  Assistenza NetMaking June 24, 2022 07:22

  Hi Chris, i think that your prototype is perfect. You hit the spot :)

  I think an implementation like this, with global business, custom business hours, custom time periods, with feature code, it would be perfect.

   

  Thank you very much

• 0
  
  Chris June 24, 2022 07:27

  Basically like what we have designed "Time condition" in "Inbound Route", right?

• 0
  
  Assistenza NetMaking June 24, 2022 07:49

  Yes i think it would be perfect like your prototype

   

  Thank you

• 0
  
  Chris June 24, 2022 07:51

  Ok, I got you!

  I will mark this idea as “answered”, once I finish the discussion with our R&D, I might change the status of this idea to "planned".

• 0
  
  Assistenza NetMaking June 24, 2022 08:11

  Hi Chris, that are great news! Thanks!