2

TIME CONDITION BASED ON QUEUE

Hello, we have been asking / hoping for this change for many years.
I give you an example:

-Customer who only has a geographic telephone number
- inbound router configured so that when this number is called it goes to an ivr
- ivr selection 1 goes tu queue Marketing
Selection 2 goes to administration
Selection 3 technicians

For example, if the technicians queue has a different time from the marketing queue, there is no way to correctly configure the time conditions  if not following this guide,https://support.yeastar.com/hc/en-us/articles/360015595374-Set-Time-Condition-for-IVR-in-S-Series-PBX

which is extremely laborious, creates chaos in the CDR, forces you to use dedicated extensions to address the calls to loopback etc. etc.

Please is it possible to implement time conditions based on queue?
Thank you

 

 

6 comments

Please sign in to leave a comment.