P-Series Presence Raw Data Logs (excel.pdf format)

Bflores

June 03, 2022 02:34

None

Need Help P560 Yeastar, How can we get the logs of Presence? so Supervisor can monitor Agent Attendance.
1. Logon Time
2. Lunch Break
3. Logout Time (Away, Do not Distrurb, Business Trip and Off Work)

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Chris June 06, 2022 09:41

Dear Bflores,

You can check these data in "Reports and Recordings / Call Reports", and choose Report Type to "Agent Login Activity", and then schedule this report in .csv/.pdf/.xls form.

Lunch break time is not included in any report at this moment.

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Bflores June 07, 2022 02:13

Hi Chris,

Thanks for the response.

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