Hi,
I don't know if already exist this feauture or it is planned.
It is possible to have business hours different for agents?
We want set a global business hours for incomming rules, and specific business hours, with break, for agents during weeks.
This can automate presence status and queue presence status acording for employ days
Hi Sandro,
Do you want the PBX can switch the extension presence and login to queue automatically when starting the work time
Hi Eric
Yes, we have agent with different business hours, at the moment system can switch only based on global business hours
It's possibile to set business hours with break different for each agent? like the time condition for the inbound routes
Hi,
Do you think it is possibile to have this feature in the future?
Thanks
Hi Eric-Jiang
Our customers continue to request this feature.
They have many agents who work with different hours throughout the day, to cover all daily calls. It's different from hot-desk mode as they have their own phone.
At the moment we have solved with a button on the phone to pause and join the queue, but it would be wonderful if the PBX could do it automatically.
Do you think it's possible in the near future?
Thank you.
Sandro
Hi Sandro,
Do you want to select different business hours for extensions in here?
Hi Eric
Yes, exactly,
I would like to be able to choose the time-conditions for each extension and activate presence auto switch based on these.
thanks
Eric YES!!!! That is exactly what I would like as well. Current option is very limited.
Hi Eric-Jiang
I'm writing on this old thread to inquire if you have evaluated the feasibility of this request.
We have clients with agents who have different working hours, and it would be useful to be able to manage presence automatically based on these hours.
Thank you.
Sandro