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Company contacts limit on yealink phones

Sandro Oliveira

January 12, 2022 12:21

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Hello,

Recently I've had a complaint about a customer that a Yealink T58 doesn't display all company contacts (about 3300).

I made a quick search and found this statement on Yeastar documentation:

"A maximum of 1000 company contacts and 300 personal contacts can be displayed on an Yealink phone."

However a phone like T58 can support more as long as the xml file is only up to 1.5MB as stated in Yealink documentation:

https://support.yealink.com/en/portal/knowledge/show?sessionId=0e42e2ad67e8f87b4151ae65df2c26e2&id=e6984e41b4cf12a7df822c11

Is Yeastar doing any sort of limitation as to how many contacts the phone can query?

I've opened a ticket on Yealink and they said to try a new firmware they gave me the link to, and that they were able to have over 3000 contacts upon testing, however through Yeastar provision I'm only getting exactly 1000 contacts.

If Yeastar is limiting this is it possible to overcome in any way?

In this case system is an S100 which supports up to 5000 contacts.

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4 comments

• 0
  
  Eric Jiang January 14, 2022 01:43

  Hi Sandro,

  Yes, we do have limitation on this we consult Yealink when implementing this feature, they worried about too many contacts will slow down the phone.

  But T58 is more powerful it should able to handle more contacts, let me ask the R&D how can we break the limitation.

• 0
  
  Sandro Oliveira January 14, 2022 12:09

  Thank you Eric.

• 0
  
  Eric Jiang January 17, 2022 01:43

  Hi Sandro, 

  We can provide a new autop app to make the limitation to 2000 contacts, is this work for you?

  We have a customer have 1000 contacts and the size of the file is 612KB, so 3000 contacts will be larger than 1.5M

• 0
  
  Sandro Oliveira January 17, 2022 09:31

  Hello Eric,

  My customers current file is 624KB and yet it has 3300 contacts, it would be ideal if it could be a way that we could customize in a per use case. For this customer in particular 5000 contacts would be fine.