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Firmware upgrade in steps

Wesley

January 10, 2022 13:49

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Hello,

We are having issues with customer who update the PBX to the latest firmware version without the correct firmware steps ( ie: 30.11.x.x to 30.12.x.x ).

Is it possible to add a firmware version check in the update script of the PBX so the end customer can not upgrade the PBX directly to the latest version?

If R&D could add this, it will prevent the PBX configuration from getting corrupted, and the customer does not need to perform a factory reset to solve that issue.

Please forward this request to R&D and update me.

With kinds regards,

Wesley

Yeastar Netherlands

 

 

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1 comment

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  Eric Jiang January 11, 2022 00:53

  Hi Wesley,

  Thanks for the advice, I can submit it to the PM but old firmware(30.11.x.x) does not have this feature.

  Do you have the old backup file? If yes, you can send us the backup file, we can do the upgrade steps on our side and make a new backup file that works on the latest version for you.