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TG100 - failed web interface after 3-5 days

Aleks M

January 06, 2022 21:14

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TG100 device, HW Version V2.20, firmware 51.18.12.51.
Every 3-4 days the VoIP line selection in WEB interface stops working
It displayed:

502 bad gateway
The CGI was not CGI / 1.1 compliant

I have set up a daily gateway reboot via linux server.
But now, after 5 days, I can't even connect to the device via the WEB interface.
After entering the username and password, a blank screen is displayed.

At the same time, the device itself works, it accepts incoming and outgoing calls.
But the WEB interface does not work completely.
Only a full reset and restore of settings from a backup helps me.

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40 comments

• 0
  
  Eric Jiang January 07, 2022 01:58

  Hi Aleks,

  We have a new version you can try, I already created a ticket and our engineer will send the firmware to you.

• 0
  
  Aleks M January 07, 2022 04:07

  Thank you.
  Waiting for help.

  I only have a few days before I leave and will not have access to the device.

• 0
  
  Florian Pius January 29, 2022 17:13

  Hi Eric,

  I have the same problem... My device is a TG100, HW V2.20, too. I have the Firmware 51.18.0.50 installed. (It is the newest Firmware on the download page.)

  Please, can you send me the newer firmware, too?

  Thank you for your help!

  Florian

• 1
  
  Cesare Calza' April 01, 2022 13:17

  Hi Eric,

  I have also the same problem with TG100 51.18.0.50 firmware. The gateway is in use with 3CX PBX but stop responding after some time, don't trasfer or make calls to/from PBX and also stop responding on the web interface. I have to reboot it

  Can I have the firmware that fix the problem?

  Thanks,

  best regards.

  Cesare

• 1
  
  Artem Ziggif April 25, 2022 19:24

  Same problem with 51.18.12.51 firmware. Also SMS receiving not working.

  Looks like popular problem. Can you provide solution for this issue?

• 0
  
  Jefferson Tipan May 31, 2022 19:11

  Buenas tardes. estoy presentandoeste problemas ya varias veces. 

  

  la primera vez me salio este error actualice el firwarea a 30.15.0.102 se solcuiono pero ahora vuelve a apasar lo mismo,  el modelo de Equipo es Yeaster S300 
  hardware: V1.40 0000-0000

• 0
  
  Alex June 02, 2022 08:07

  TG100w 51.18.0.50 V2.20. Randomly stops working within a month. Not loggin WEB (incorrect user and password) and not logging ssh , root  ys123456 acces denied. After physical reboot tg100 is dead before factory reset.

• 0
  
  Kokisan August 02, 2022 20:26

  TG100 Hardware Version: V2.20 0000-0000 Firmware Version: 51.18.0.50. We have similar issue as Alex - stops responding within a month. After reboot only ICMP response is available - no web, no API, no SSH. There is the only working solution to do factory reset and restore from backup.

• 0
  
  SC SCx August 07, 2022 15:15

  Hi,

  Product Type: TG100 Hardware Version: V2.20 0000-0000 Firmware Version: 51.18.0.50

  Similar issue. In my case after a few days I was unable to login to the web interface (it would always reply that the username or password was incorrect.

  Would appreciate if there's any FW available correcting the problem.

  Thanks.

• 0
  
  Otro Usuario October 04, 2022 20:34

  Did anyone get a fix for this?. This issue is really annoying. We have to reset the whole unit every few days so we can keep receiving SMSes.

• 0
  
  Kokisan October 10, 2022 07:36

  We got a beta firmware 51.18.0.50.11.bin and it looks more stable than the official last one. We are testing it over a month and no issue till now.

• 0
  
  Vladimir Paida October 11, 2022 14:51

  I've got the same problem. It just randomly stops to work every 2 weeks or so. Can anyone send me an updated firmware?

• 0
  
  Kokisan October 11, 2022 15:16

  If I put a link directly to the text, it's waiting for approval. So the link is in the image below. It will be valid 13 days.

• 0
  
  BugDroid October 12, 2022 17:03

  same issue here. The link above doesnt work, says file has been deleted...

• 0
  
  Vladimir Paida October 12, 2022 17:11

  I've downloaded it. It didn't help. One TG100 flashed successfuly, another says that everything is ok, but after reboot firmware version remains the same. After flashing firmware on one of tgs FreePBX says it's offline and trunk says that FreePBX is unreachable

• 0
  
  BugDroid October 12, 2022 17:27

  would you mind sharing it so I can test it as well?

   

• 0
  
  Kokisan October 13, 2022 13:37

  New link

  We are using FreePBX as well and no issue with that firmware.

  

• 0
  
  BugDroid October 13, 2022 15:08

  I was literally downloading the file when it suddenly got deleted. Can you share it using a differen service?

• 0
  
  tg100amateur October 14, 2022 18:55

  I have got the same problem. Could you share the download link again

• 1
  
  Cold-1 October 15, 2022 19:07

  Same problem here. Extremely annoying, especially since restoring from the backup doesn't work either. Please post a working link to that beta firmware.

• 0
  
  Cold-1 October 17, 2022 23:14

  I gave it some thought... Could it be that you (Yeastar) guys log everything to the filesystem instead of RAM and then it fills up? That would explain that after a reset, nothing works anymore. For an embedded device, that's a bad thing to do. At least do log rotation. Also, logging to the file system degrades the flash very fast!

• 0
  
  timur kazimaqomedov October 18, 2022 07:54

  Hi, i got 502 bad gateway The CGI was not CGI / 1.1 compliant error firmware version 51.18.0.50. Could you help us?

  Thnks

   

• 1
  
  David Johnstone November 11, 2022 17:37

  Eaxctly the same problem.

  TG100 Hardware Version: V2.20 0000-0000 Firmware Version: 51.18.0.50.

  Stops responding within a  week. After reboot only ICMP response is available - no web, no API, no SSH. There is the only solution is factory reset and restore from backup. Not usable in this state.

   

• 0
  
  Genymus November 25, 2022 16:03

  Hello everyone...

  Like some people that follow this post, I have the same annoying problem.
  And, like other people, I reset the device and then I forget the problem until it reappears.

  I think I'm not alone when, every time I fix the device, I look this conversation, seeing if someone upload the firmware, but then the new link is dead...

  So, I would like to request if, someone having it, can send me the firmware file, so i can upload it on my site and leave it available to all, preventing the share platforms (commonly used) delete the file.

  If there are someone can help, please, send the firmware to me, to the underwroted email address (attached as image):
  
  a lot of thanks

• 1
  
  David Johnstone November 25, 2022 16:56

  Try ths,

   

  http://update-ys2015-alicloud.oss-cn-hongkong.aliyuncs.com/YeastarSupport/image/51.18.0.50.11.bin

   

• 0
  
  Nikolay Filinkov November 29, 2022 13:59

  Hello, I also have the same problem. Please send firmware.

  

• 0
  
  David Johnstone November 29, 2022 15:18

  Download it from :-

  http://update-ys2015-alicloud.oss-cn-hongkong.aliyuncs.com/YeastarSupport/image/51.18.0.50.11.bin 

   

• 0
  
  Nikolay Filinkov November 29, 2022 16:36

  link not working

• 0
  
  Nikolay Filinkov November 29, 2022 19:59

  http:// - not work
  https:// - work
  
  ok

• 0
  
  Genymus December 07, 2022 23:32

  Hello everyone, as promised (albeit late... sorry), I post the link to my "repository", that's:
  
  thanks to all (especially to David Johnstone, for providing me with the currently