P-Series Cloud PBX
Set up: Ring group with 3 extension, 201-203
Create a feature where each phone rings x seconds in sequence. Example; when a call comes in extension 201 rings on it's own for x seconds. If 201 is answered extension 202 starts to ring also(201 is still ringing). Again after x seconds 201 & 202 are unanswered then 203 begins to ring. At this stage all phones are ringing.
Hi Brian
What you describe sounds like a mix of two ringing strategies
We plan to launch this feature in Q2 2022
At this moment, if you want to implement this feature, here is a temporary solution:
## Set up 3 Ring groups(A;B;C)
## Put extension 201 in Ring group A;
Ring strategy = Ring all;
Ring timeout = x seconds;
Failover Destination = Ring group B
## Put extension 201&202 in Ring group B;
Ring strategy = Ring all;
Ring timeout = x seconds;
Failover Destination = Ring group C
## Put extension 201&202&203 in Ring group C;
Ring strategy = Ring all;
Ring timeout = x seconds;
Failover Destination = Hangover
Hi Chris,
thanks for your response and suggestion.
The only problem with that set up on the P-Series Cloud PBX is that if the call goes unanswered in the first ring group but is answered in the second ring group a missed call notification is still display on the extensions in the first ring group.
This leads to confusion for the end customer. Without checking the CDRs constantly they can't tell which calls were actually missed.
Hi Brian,
Well, the missed call notification is indeed the flaw of this solution
So you don't want "a missed call" to show up on your ip iphones, right? (If the call is finally answered)
Hi Chris, yes that is correct.
Hi Brian
I will talk with our R&D guys, to see whether they can add a switch option to the ringing group page of our PBX, then you can decide whether you want to receive the notification or not.