Handing incoming calls S50

I have a few S50 systems deployed and they are all working good except one of my clients, they have 5 pots lines and we can’t seem to get a good incoming protocol working correctly.

We currently have an inbound route send calls to a Queue which is set to a linear ring strategy to 3 extensions (200,289,299). All these 3 lines are configured on the reception telephone. This works but seems really flaky and doesn't always have the desired outcome. Now we have a second reception phone so we configured the same 3 extensions + the reception #2 extension but again, calls don't always end up working correctly (lights not fleshing when call comes in or wrong color).

There has to be a better way to handle incoming calls than this. Wondering if anyone has any suggestions. 


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