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Handing incoming calls S50

Simon Brazeau

September 24, 2021 22:46

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I have a few S50 systems deployed and they are all working good except one of my clients, they have 5 pots lines and we can’t seem to get a good incoming protocol working correctly.

We currently have an inbound route send calls to a Queue which is set to a linear ring strategy to 3 extensions (200,289,299). All these 3 lines are configured on the reception telephone. This works but seems really flaky and doesn't always have the desired outcome. Now we have a second reception phone so we configured the same 3 extensions + the reception #2 extension but again, calls don't always end up working correctly (lights not fleshing when call comes in or wrong color).

There has to be a better way to handle incoming calls than this. Wondering if anyone has any suggestions. 

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2 comments

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  Eric Jiang September 26, 2021 00:58

  Hi Simon,

  Do you use BLF to monitor the FXO trunk? There is no ringing state for the FXO trunk the call will be answered by the PBX first then sent to the extensions.

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  Simon Brazeau September 27, 2021 15:19

  The issue we had is when the first call comes into line 200 and we get a second call, it would also come into line 200. The receptionist would hear a beep indicating a second call but does not see the call flashing on the phone since she is already on the 200 line. She has to put the call on hold or park it, then answer the first line again. I switched from Queue to ring group linear (200,298,299) and the same thing happens but at least it seems that after a couple rings (time set to 10 seconds) the call will go from the first line 200 to the second line 298. There should be a way that the system will know that the 200 is currently occupied and send the call to the second or third line.