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Strange problem with the TG800.

100matolog

July 29, 2021 06:13

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Strange problem with the TG800.
Hardware Version:
V1.20 0000-0000
Firmware Version:
91.3.0.21
Description of the problem:
Outbound call routing problem.
Detailing the problem:
Two SIM cards of different mobile operators
Sim 1 (operator1) and Sim 2 (operator2)
Two sip trunks on FreyPBX
Two routes:
1. Call Source Sip register trunk 1 -> Call Destination Sim 1
2. Call Source Sip register trunk 2 -> Call Destination Sim 2
On the FreyPBX side, there are two Outbound Routes:
1. The first route uses Dial Patterns 9 096XXXXXXX through Trunk 1
2. The second route uses Dial Patterns 9 050XXXXXXX through Trunk 2
With a test outgoing call to any number 9 096XXXXXXX - the call goes through Sim1
With a test call 9 050XXXXXXX - the call also goes through Sim1, but should, according to the logic, go through Sim2
What do I wrong in settings?

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3 comments

• 0
  
  Eric Jiang July 29, 2021 09:09

  Hi Sir, I have created a ticket for your issue, our engineer will check with you soon.

• 0
  
  Stefano Tosoni September 13, 2021 13:45

  Good afternoon, I wanted to know if the problem has been resolved. I also have the same problem with a TG800 interface. Thank you

• 0
  
  Eric Jiang September 13, 2021 14:01

  Hi Stefano, maybe you can refer to the video first: https://www.youtube.com/watch?v=Kj5SDoiYU8Q