Internal Call to an currently ringing extension?

Hi there,

Is there a way to make an internal call to a phone device which is currently ringing.
As example: We have queue for sales, there are some agents logged in. Now we have also some waiting callers in this queue and all phones in queue are ringing. But one of this agents is "idle", is not on the phone at the moment .

Is there a way to transfer an important caller to this extension directly at this time.

We Use Yeastar S100 + Grandstream GXP2160 Phones

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