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Creating standalone voicemail box not tied to physical extension S50 PBX

Jason Boardman

February 02, 2021 20:56

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I am using a Yeastar S50 PBX, with Yealink T42S phones.

Is it possible to create a virtual extension that is just a voicemail box, and not tied to a physical SIP phone?  Perhaps something that just exists in the IVR world? 

We have a phone number where customers call in and can leave messages for two "departments".  One person (George) handles all of these messages. George would like to have them in two separate voicemail boxes to more easily prioritize, rather than having them all going into his extension's voice mail.

My hope is that we could create an IVR sequence for customers to press 1 for Department A or press 2 for Department B.  Dept A's messages could go to George's actual extension voicemail.  Dept B could go to a separate voicemail box (a virtual extension?) that George could dial into separately and check messages.

Is this possible? 

Thank you.  - Jason

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2 comments

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  Larry Neblett February 11, 2021 12:33

  Sure, simply create a dummy extension that has Vmail enabled. 

  A dummy extension is an extension that is created in the PBX with no intention of connecting a phone. The VMail will still function if enabled and George could:

  1. Have the dummy extension's voicemail status shared so George can tell when the dummy extension has an unread VM ( see the manual)

  2. Have the dummy extension email the vmail to George

  3. Have George dial *02 (if not changed from default) and enter in the dummy extension # when prompted for the mailbox and then the password for dummy extension VM. 

  He can use any or all of the above. 

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  Jason Boardman February 15, 2021 18:03

  Thanks Larry!  This worked perfectly as you described.  Your responses are the gold standard of help on this forum!

  I was initially hung up (for some reason) that even when creating a dummy extension you have to choose type (SIP, IAX, FXS).  It seems like "Dummy" might be a good option to add to this list of choices.