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Call Forwarding a Trunk (by Inbound Routes) to mobile

fhmn

January 29, 2021 09:27

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Is there a possibility to forward all incoming calls on a trunk to a mobile number by a push of a button? We need to be able to forward the trunk to two different mobile numbers.

thanks in advance

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5 comments

• 0
  
  Larry Neblett February 01, 2021 12:53

  The question is somewhat vague. What kind of provider is in use? 

  What happens currently when a call arrives? 

  You might look at the manual for inbound routes and the how to manipulate destinations with a feature code. 

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  fhmn February 01, 2021 13:23

  i think the provider does note play a role in this question:

  anyways, its telekom in germany.

   

  Normal case: Incoming external call -> inbound-route -> ring-group

  case1:
  -nobodys in the office- , last one that leaves the office activates a button "call-forward-mobile-1:
                        incoming external call -> inbound route -> mobile phone number "1234"

  case2:
  -nobodys in the office- , last one that leaves the office activates a button "call-forward-mobile-2:
                        incoming external call -> inbound route -> mobile phone number "5678"

  So we need to buttons on the ip-phones, that are routing incoming calls of the trunk to a external mobile number specified in the config for case1 or case2.
  
  is that clearer now?

   

  best regards

   

• 0
  
  Larry Neblett February 01, 2021 14:05

  The provider may play a role depending on if the provider is SIP, analog, GSM and what they allow. 

  In come cases you may be able to forward directly at the provider whereas with others it may have to be done at the PBX. 

  Nevertheless my statement about looking at the manual for inbound routes and dial codes still applies. I do not know how many DIDs or routes you may have. You cannot forward at the trunk level itself as this is a PBX and the calls, unless forwarded at the provider, will always come in on a trunk and be routed to a destination with an inbound rule. It is the rule(s) where you need to adjust-

   

  

• 0
  
  Peter Thrower June 08, 2021 23:38

  I am having a similar issue.

  We are moving numerous customer PBX from FreePBX to Yeastar Cloud PBX.

  In FreePBX we have the Call Flow Control functionality, where you can point the trunk to, and create an override BLF button based on the short code. 

  I believe this is most likely what fhmn is talking about. The trunk provider in this case is irrelevant, the calls are being controlled by the PBX, so the call, regardless of the trunk provider have terminated to the PBX. The PBX can then do what it will with the call.

  In which case, is there an ability within Yeastar Cloud PBX to have calls coming to a "Call Flow Control" rather than just an extension, ring group, IVR, queue etc, where we do not see me have any feature code to be able to use as a BLF to override and redirect a call to.

  Thanks

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  Eric Jiang June 09, 2021 06:38

  Hi Peter,

  Do you try to use the time condition in the inbound route? It can work automatically and manually. You can use the BLF key to monitor and overwrite the current destination.

  https://help.yeastar.com/en/s-series/topic/monitor_time_condition_state.html