On S series (eg S100) there is a limit of 500000 CDR records. For a busy call centre, I would like this to be 1 million or 2 million records.
It is easy to export all the records to xls, and then delete the 500000 and start again.
The problem is that the voice recording (really important) are deleted as well.
For a busy system, I use an external HD to store the voice recordings.
I guess a solution would be to allow larger CDR tables, with a rule that it must be on external HD
I am guessing that with logs, recordings, prompts, CDRs and voicemail, the size of the available internal storage is finite and that with all that can be recorded, there has to be some limit. Who knows who will be using which functions and to what degree. and where they elect to store?
There is nothing that prevents you from storing the CDR and other, for that matter, to external storage as it occurs. You can adjust the size of the external to whatever you need.
Given that the S100 has been around for a while and the design and engineering are complete, it seems highly unlikely that added internal storage would come about at this late stage. Simply making the allowable record size larger, might also impact others by reducing the space allocated to the other functions that they find equally important as you find with the CDR.
Ps - I should mention that I have no sway over what YS elects to do (or not) with the request. My intent was to point out an immediate solution to a problem while expressing my opinion as to why the request may not gain much traction....but I could be wrong.
Unified Communications
