I would like to know if its possible to setup an automated queue that would prompt a caller who to enter their phone number for call-back if we are unable to get to their call in-time.
The scenario:
1. Customer calls in
2. Call center is swamped
3. After a set number of rings, the customer is prompted to either leave a enter a number to call them back or leave a voicemail
Date
Votes
3 comments
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ANACOMM SYSTEMS - Andrew Waddle I wanted to be a little more clear on what Im trying to do
Call back technology is a strategic tool for contact centres – a weapon in beating the stereotype of lengthy contact centre waits. Rather than being kept on hold – consistently the biggest cause of dissatisfaction for callers – an automated call back system gives customers the option of hanging up and being contacted later in the day. Customers can hold their place in the queue without having to actually wait on the phone. The ‘call back’ will either be as soon as an agent is free or during an allotted timeframe later that day.
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Larry Neblett Yeastar does not support the Q callback function at this time. There have been feature requests to add the function dating back to 2017 and the function is supported in Asterisk 13 which is the core of the S PBX telephony engine.
I have no idea why it is not supported.
As a user myself, I can only suggest to add your concerns to the feature request section of the forum.
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ANACOMM SYSTEMS - Andrew Waddle Hello Larry, Thanks for your time and response. I have a potential customer thats opening a call center and that is main feature he requested when we spoke. I hate it but could be a deal breaker.
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