Hi , I am Yeastar user S100 and S300 already i am using.
A problem I am facing -
I have a Trunk ----> Queue ( Queue have 5 extensions) , When a call come to queue through Trunk then call goes to 5 extensions as "round-robin fashion"
But now I want if no one receive incoming phone or if all extensions are switched off then incoming call will go to a mobile phone.
How do i do this?
Habib
I think you can try this: set Queue failover destination to a dummy extension then set always forward to the mobile number on that extension.
Thank You.
Queue failover destination to a dummy extension , how to create
I have used extension but not work.
A dummy extension is where you create an extension with the PBX, but have no intention of connecting a phone to the system for that extension. You then set a call forward always within the extension settings of the PBX to the desired cell phone. When the Q call is not answered by an agent, the fail-over will send the call to the dummy extension, which will then execute the call forward to the cell.
Extension 1004 is a dummy/ghost extension (not registered)
Then edit the Queue and point the Failover Destination to Extension 1004
On the 1004 extension window under the BASIC tab, enter the mobile number that you want the call to be forwarded to
You can do this in two ways: Call forwarding or Ring Simultaneously
CALL FORWARDING
RING SIMULTANEOUSLY
Hope that helps.
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