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Not recording call made trough API

a vgl

July 17, 2020 11:06

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I'm using integration with CRM Bitrix24 from Atevi (link at https://www.yeastar.com/crm-and-cti-integration/).

All trunks and numbers are set to record calls in settings. When I make call from phone manually - all ok, recording works.

When I make call from CRM (it makes it through API - calling is working fine, but recording not works).

Where i make mistake?

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2 comments

• 0
  
  a vgl July 17, 2020 11:11

  Difference in CDR is only in empty ip-address of caller, is that can make sense?

• 0
  
  a vgl July 17, 2020 11:22

  Developer of application says that problem in PBX

  I'm using Yeastar S300