Hello community,
I have registered a trunk that has the Clip No Screening option on my Yeastar S412.
The call forwards are handled by the secretariat set manually.
The called party must see the original sender number of caller, which is forwarded to the called agent, but that doesn't work.
Only the office number is always displayed, so that it is not possible for the agent to call back.
Can someone explain how to configure clip no screening?
What type of trunk is being used?
It is a simple Sip Trunk / Account with one number from sipgatebasic.de
By the way: What is the right word for a simple sip trunk with one number and the sip trunk with multiple extensions?
What the article shows that Riddhe referred you to is generally correct. It just depends on whether your provider supports diversion headers as some do not as they consider it a potential security risk. Try it and see and if not, let us know as there are other ways. Additionally, some providers will not allow the displaying of a number that is not associated to the SIP account. If this is the case, then there is no way around the limitation.
A SIP trunk is a SIP trunk and the number of call paths it can handle is the key. A call path is a telephone call and providers will sell them in various ways. Y(Ou can have a single SIP trunk with a single number that allows only 1 call or, you can have a SIP trunk with 1 number that allows multiple paths or, you can have a SIP trunk with more than 1 number and more than 1 call. It just depends on the provider and how they elect to market it.
@Larry Neblett thanks for the clarification!
ok so i will do that, and let you know
I have registered on EasyBell waiting for Verification just now .I will try the provider. Does anyone have any experience of whether clip no screening works with the appropriate parameters with easybell? https://www.easybell.de/
it works, but it was a nightmare !
I found great instructions at easybell for S-series devices, configured exactly so, but unsuccessfully!
then i followed Riddhe M's instructions link, but unfortunately unsuccessfully.
afterwards I simply tried out all things that I was considering to be the solution and called easybell to asked them there. This was unsuccessfully too.
Finally i figured it out by myself:
1. Easybell needs to be Configured to Remote-Party-ID (Easybell is great !)
2. S412 S-Series must be configured in the Trunk->Advanced like this(i wonder about it. I don't understand why only this constelation worked)
no matter what you try differently, it doesn't work. it just worked that way. I really tried to understand. even the default EXTRA FOR S-series systems provided by easybell did not work. Easyball as I understand suggest to use Caller ID from FROM Field in Header. I tried it and configured also the PBX to take Originator Caller ID from the FROM fielt in Header -> no success.
Easybell decribed how to configure yeaster with easybell here: https://www.easybell.de/hilfe/telefon-konfiguration/ip-telefonanlagen-fuer-unsere-sip-trunks/antwort/yeastar-s-serie-ip-telefonanlagen.html
if you pay close attention, you will notice that the menus are slightly different. I think the instructions are a bit out of date and only because of that does not work. nevertheless, i was very impressed by easybell that they provide such instructions
but unfortunately that is not the end of the story. at this point I managed to transfer the caller ID to the call recipient but there was a new problem: the callers didn't hear each other. ONLY IN CASE OF CALL FORWARDING. If you call directly from the trunk or to the trunk - everything worked fine. But if a call has been transfered the callers could not hear each other. I then spent several hours trying everything. i think after I restarted the router (german fritzbox) it worked. it looks to me like the yeastar had not been able to open the ports via upnp on the router (fritzbox) although this is explicitly configured on the router (fritzbox)
I'm desperate. if i don't get this under control, i will cancel some telephony projects in the future although I really like yeastar and easybell
did someone discover a mistake i made?
I think that a yeastar-pbx behind a router like the Fritzbox, which is a nat, firewall, router and pbx per se, can become complex
Does someone know how to configure correctly a s-series behind a router-nat-firewall-pbx like fritzbox?
Or generaly, how to configure s-series that is positioned behind a dsl-nat-router which is a pbx at the same time (Link to product:https://avm.de/produkte/fritzbox/fritz-mesh-set-75902400/)
Thank you so much for your help and support !
Hello,
are you still using a sipgate basic siptrunk on an yeastar s series?
We have some issues at Incoming calls that we cant solve at the moment.
Are you able to help me with that?
Unified Communications
