I have a TA800 and I have it registered to my cloud provider. All is good there.
The issue is when I try and make a call out with the Analog phone I get re-order tone. The call never even attempts to go to the cloud provider. I have all 8 ports built-in HuntGroup 1. I have updated the software to 41.19.0.32
Any suggestions would be helpful as this is the first one I have tried to install
Sorry, but there is not enough info. You have stated a symptom, but have not informed anything about what the settings are if the reorder tone comes after trying to dial out, codecs in use, dial string expectations of the provider and how set in the TA, etc. Is the NAT correct, is there a router and if so, is SIP ALG disabled, is the public IP static or dynamic and if dynamic is STUN in use?
You indicated that the call never tries to go to the provider, how do you know this? Did you take a capture to see if packets did go or is this an observation based on the scenario?
If you are registered to the provider, do inbound calls work?
The best bet is to do a capture and see for certain if the provider is not being contacted.
