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Link US APP

I have a customer that is having issues with the LINK US app registering see below 

 

They are using the LINK US cloud service 

 

I can receive calls on my cell phone with the app but when I try to answer them it says “registering...” at the top and then hangs up. This happens every time so I cannot use the app.

I’m on the latest iOS with the latest new update. Has been happening for about a month now

 

Any Suggestions 

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