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Call Forwarding on NO register Extension

matteo masti

April 06, 2020 14:13

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Hello,

It is possible add the setting for "NOT REGISTERED EXTENSION" on CALL FOWARDING on Extensions Presence?

I need this function for make 2 different situation.

Regards

Matteo M

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6 comments

• 0
  
  Riddhe M April 08, 2020 06:09

  do you need to setup a custom number?

• 0
  
  matteo masti April 08, 2020 06:40

  I would add other function.

  I've user where i set NO ANSWER for example QUEUES.

  But if the extension is not register the call go to queues until for example mobile destination

• 0
  
  Larry Neblett April 08, 2020 12:43

  Perhaps I misunderstood, but it is not possible nor should it be to forward from a dummy or unregistered extension that is a Q agent. First, the Q will never attempt to send the call to the extension as the system will never see it being active/registered and therefore the associated agent is not available. 

  An (agent) phone could become unregistered at anytime for a number of reasons that are unintended and if this were to be the case, then calls may be forwarded to undesired destinations by accident. 

  Qs are designed to manage calls based upon the available resources at the time when calls come in. Calls into a Q do not react to the settings of the extensions with regards to forwarding as this may result in call hijacking as the extension owner, who are also agents, may have forwards in place for other reasons. 

  To do as you wish, you would enable the Q failover destination such that if no agents can get to the call in time, the call is sent to another destination and handled from there. There is a limitation to the extent that the destination is to a single extension if not as ring group or Q, but then the forward rule would work. 

• 0
  
  matteo masti April 15, 2020 07:49

  Hello larry,

  thanks'you for your answer.

• 0
  
  Nolto November 09, 2020 21:52

  I know that option available on some other vendors as forward on busy option also working for if the extension not registered. 

  I hope Yeastar could do it in near future. 

• 0
  
  Larry Neblett November 10, 2020 14:50

  Asterisk does have a call forward unreachable. However, it will still not work if the call is a queue call. The premise is based upon the uncertainly of reliable remote phones and softphones and that a need may exist for a call to something other than VM (typical). 

  I do not recall in which version it was added, so am uncertain if a function within V13, which is what is currently running in the S & P PBX.