I think this is one that everybody can get behind. When you do a direct voicemail transfer (** + EXT) the system plays the canned voicemail prompt and not the the user's customized unavailable prompt. This is one of my biggest complaints about the system. There is no doubt that the system should play the unavailable prompt when doing a direct to voicemail transfer. Please get this corrected. Thank you.
Direct to voicemail transfer play unavailable prompt