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Linkus app on iOS keeps ringing after handset is picked up and after call is hung up

Hi all,

 

Would you know what triggers the Linkus app on iOS to keep ringing even though the call was answered on the handset and after the call is hung up?

A client of ours is experiencing the above issue. His extension has a direct dial number. When somebody rings it both his handset and Linkus app rings. However, the Linkus app keeps ringing even when the call is finished.

 

Below is the info on the client-side:

Cloud PBX version 81.9.0.43

SIP Trunk - Register Trunk type

Linkus app version (iOS) 2.7.9

Linkus Server version 2.4.5

Handset Yealink T42S

 

Thanks in advance for your help.

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