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WebRTC support for S-Series PBX

alejandro.sawers

November 04, 2019 13:52

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Hi. Would be great to have WebRTC support for our S-Series PBX, as Cloud PBX has. Not sure if it is really feasible, if software-only updates are enough or a new hardware module could be needed.

A stand-alone WebRTC gateway device would work also.

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5 comments

• 0
  
  Eric Jiang November 11, 2019 06:02

  Hi alejandro,

  May I know the scenario you need for WebRTC on S-Series?

• 0
  
  alejandro.sawers November 11, 2019 15:58

  Hi Eric. We have a Call Center for fast food delivery. Every day some customers call to place complaints and/or comments about our delivery system, and many of them avoid to give details about their situations because they don't want to spend their phone credit. Some of them call us to tell us to call them to listen their comments, and this increases our telephony costs.
  
  We think that enabling our customers to call us using their internet connection would reduce the frequency of people giving incomplete information about their complaints or forcing us to call them.

  Recording these types of calls is something important too, as our Staff would need to check and control all the interactions between our employees and our customers.

• 0
  
  Eric Jiang November 13, 2019 03:08

  Hi alejandro,

  Ok, thank you very much for the details.

  Currently, we don't have plan to add WebRTC to S-Series.

  Do you test the WebRTC feature on our CloudPBX?

  If the CloudPBX is working for you it can act as the WebRTC gateway.

• 0
  
  alejandro.sawers November 15, 2019 13:27

  I will pass this suggestion to our business managers. Combining our S-Series with the Cloud PBX seems a good idea too.

  Thanks Eric.

• 0
  
  Larry Neblett April 01, 2020 13:35

  Here is why it would be a good Idea to include in the S PBX premise system:

   

  3CX

  Grandstream 

  Epigy

  Vodia

  Allworx

  and many more to include Asterisk. 

  Yeastar lags in this area compared with its peers and with the current Coronavirus situation causing more to seek solutions for working at home. Your peers do not require an external device (added costs, complexity, etc) to accommodate WebRTC as they can run directly using the on-premise PBX.