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Feature Codes from Mobility Externsion

AaronL2

November 08, 2019 18:51

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Has anyone had success using feature codes on Mobility Extensions? Ultimately I need users to be able to change Time Conditions when calling in from their mobile.

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6 comments

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  Larry Neblett November 10, 2019 22:24

  Yes. Did you enable the permissions?

  

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  AaronL2 November 11, 2019 17:11

  Yes, permissions have been set. The problem I am having is that the user is disconnected as soon as they press *

  If it makes any difference the user is at a Auto Attendant when calling in.

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  Larry Neblett November 11, 2019 18:04

  Cannot do from an IVR (auto-attendent) as only a single digit is acceptable. Try using DISA.

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  AaronL2 November 11, 2019 20:06

  Thanks, Larry. I did try DISA but it appears that all I could do was make an outbound call there. Documentation for using the DISA feature was pretty hard to come across.

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  Larry Neblett November 11, 2019 22:04

  I guess I should have thought of it earlier - 

  Given that the time function must have a permission and said permission must be associated to an extension, it seems that you need to use Linkus, a softphone or a remote hardphone that is registered to the system as an extension to alter the route via dial code.

   

  I even tried setting up a dummy extension with a forward, but it would not allow the * to be entered into the field.

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  AaronL2 November 11, 2019 22:09

  I was afraid Linkus may be the only option here. Thanks for your help, Larry!