Hi. We have just detected that our S100 PBX is generating two files for the same call. This reduces the lifespan of older recordings as the PBX needs to clean up faster.
As seen in the image below 'Inbound' calls generate two files, but 'Internal only' and 'Outbound' calls generate only one file.
Our Inbound calls are received from a SIP trunk and redirected to a Queue.
We are using the latest S100 firmware version (30.11.0.28) but reviewing folders of earlier days the same recording behavior is found.
It would help to know what recording options you have set. It would also help to know what the call routing is when you notice the condition - outbound, inbound and if inbound to an extension, ring group, queue or it does not matter. The manual is void of any real definition and my suspicion is that perhaps you have both trunk and internal call recording enabled for various extensions and depending on the inbound call routing, perhaps it invokes both.
Hi Larry. Yes, as you say we have both trunk and internal call recording enabled and it seems like some extensions trigger both conditions.
We did this way as we need to record:
- All calls made from and to the selected trunks, regardless of the extension recording status.
- All calls made from and to the selected extensions, regardless if these are Inbound, Outbound or Internal.
After upgrading to firmware version 30.13.0.15 only one recording file is generated per call. This is fixed now. Thanks!