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*5+Extension Number as a valid BLF button for One-Touch Voice Intercom

Matt J. Rygelski

October 09, 2019 21:07

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I have many customers beg me to set up BLF keys so when they are pushed it does a one-touch voice Intercom call to that extension (instead of a Ringing call). 

If I configure a BLF key for, let's say, extension 1005 it will light up when extension 1005 is on a call, I can use it as a one-touch to transfer a call to that extension, and I can press it to ring 1005 phone for a conversation. If I configure the BLF for *51005, it doesn't work as a BLF any more.

What I want is the Yeastar to allow me to configure the button as a BLF for *51005.  This way, it will light up when extension 1005 is on a call, I can use it as a one-touch to transfer a call with a voice-announce, and I can press that button to voice-Intercom extension 1005 and shout at them without their need to pickup the phone.  If this is possible to now program a key for *2 + extension number BLF, why can I not program the key as *5 + extension number for one-touch voice Intercom?

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1 comment

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  Larry Neblett October 10, 2019 20:44

  You comparison is not quite accurate -

  You have to do another step to make the *2XXXX effective, *2XXXX is setting up the ability to share another extension's VM. You are not dialing another extension per se, but dialing the extension's VM via a standard dial code.The BLF function is not monitoring the extension, but rather the VM box of the monitored extension. It only has two indications - one for no unread messages and another for unread messages. So, its not really the same when trying to compare the two.

  However, the idea of being able to combine various dial codes with an extension number and still retain the functionality of an extension BLF would be a welcome addition. The only problem I see is that one would have to be somewhat careful not to set "BLF" when a speed dial would do so as to not create duplicate keys doing the monitoring for a given extension.

  I get asked about this all the time +1