17

Need real time monitoring of active calls

Matt J. Rygelski

September 25, 2019 19:01

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On the admin UI, there is currently no way to see an active call and know who it is, what trunk they've called on, what DID or extension number was received, what extension or IVR or call queue they are currently connected, or how long the call has been going on.  I have a number of large clients with more than 20 SIP trunks and 100s of extensions and yet I only have the CDR to look at after the call has already happened?  This is absolutely a nightmare when you are trying to troubleshoot something.  It is also very difficult to confirm routes for outgoing calls or confirm how many extension-to-extension calls are happening throughout the day.  It would be very helpful to see this as part of the PBX Monitor app so I can actually monitor, in real time, what is going in and out of the system as its happening and the call is moving through the system from one extension to another.

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22 comments

• 1
  
  Lea L. September 26, 2019 12:42

  +1

• 1
  
  Britt Adams October 03, 2019 15:38

  Yes this would be a great feature.

• 1
  
  Stefano Pessina October 04, 2019 10:04

  +1

• 1
  
  Ciarán Ó Broin October 08, 2019 11:52

  +1

• 1
  
  Chad October 09, 2019 08:28

  +1

• 1
  
  Ron Romano October 09, 2019 15:24

  This is a very important tool that is missing.  Yeastar, please implement.

• 1
  
  alejandro.sawers November 04, 2019 13:33

  Maybe a complementary tab showing details for all active calls is the way to go.

• 1
  
  Daryl James November 20, 2019 00:33

  +1 Other competitor PBX have this feature. Other than CLI console there is no GUI functionality to troubleshoot call flows in real-time without this feature. Please consider development of this important tool.

• 1
  
  Jure Lotrič May 28, 2020 11:40

  +1

  This should already exist... :(

• 0
  
  Kane Boere May 29, 2020 13:32

  +1

• 0
  
  Yuriy Y. Kireev June 11, 2020 04:06

  +++++1

• 0
  
  Yuriy Y. Kireev June 11, 2020 04:10

  This functionality has been successfully implemented in GS UCM for a long time. We would like to hear from the developers what their plans are? Thanks!

• 0
  
  LukasH June 20, 2020 11:14

  +1 

  Or we have to develop it ourselves (not sure, if possible, through... API, AMI or CDRs)

• 0
  
  HJ April 10, 2021 00:05

  A very good feature to have.  Will really help to troubleshoot and follow calls flow.

• 0
  
  Rajan April 10, 2021 05:29

  +1

• 0
  
  Bsolomon April 15, 2021 13:17

  This would be super super helpful to have

  +10

• 0
  
  Winston Chung December 16, 2021 16:56

  +1. On the P-Series.

• 0
  
  Eric Jiang December 17, 2021 00:23

  Winston Chung, you can see the details in the operator panel, do you try it?

• 0
  
  Apostolis Agianoglou October 13, 2022 14:40

  ++++1

• 0
  
  Sandro Sartori October 13, 2022 14:54

  Eric Jiang
  Yes, the operator panel is wonderful, but if you are an admin, without extension, you cannot see anything.

  It may be usefull if operator panel was also accessible to admin

• 0
  
  Nolto October 14, 2022 13:48

  +1

• 0
  
  Winston Chung October 14, 2022 15:42

  Hi Eric,

  Monitoring as a user is not practical, because you need to log in as a user in another browser, to check which extension is in a call. So need 2 monitors. Also, when logged in as a user you can not change the view of the extensions (it's in boxes instead of a list), so need lots of scrolling to see all 80 extensions. Even when looking at the boxes, you only see an extension is in a call or not, but not if it's in a call with another extension or through a trunk, which trunk, is it incoming or outgoing, for how long?

  All this was visible in Asterix/Elastix.