On the admin UI, there is currently no way to see an active call and know who it is, what trunk they've called on, what DID or extension number was received, what extension or IVR or call queue they are currently connected, or how long the call has been going on. I have a number of large clients with more than 20 SIP trunks and 100s of extensions and yet I only have the CDR to look at after the call has already happened? This is absolutely a nightmare when you are trying to troubleshoot something. It is also very difficult to confirm routes for outgoing calls or confirm how many extension-to-extension calls are happening throughout the day. It would be very helpful to see this as part of the PBX Monitor app so I can actually monitor, in real time, what is going in and out of the system as its happening and the call is moving through the system from one extension to another.
16 comments
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Lea L. +1
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Britt Adams Yes this would be a great feature.
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Chad +1
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Ron Romano This is a very important tool that is missing. Yeastar, please implement.
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alejandro.sawers Maybe a complementary tab showing details for all active calls is the way to go.
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Daryl James +1 Other competitor PBX have this feature. Other than CLI console there is no GUI functionality to troubleshoot call flows in real-time without this feature. Please consider development of this important tool.
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Jure Lotrič +1
This should already exist... :(
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Kane Boere +1
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Yuriy Y. Kireev +++++1
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Yuriy Y. Kireev This functionality has been successfully implemented in GS UCM for a long time. We would like to hear from the developers what their plans are? Thanks!
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Lukáš Honek +1
Or we have to develop it ourselves (not sure, if possible, through... API, AMI or CDRs)
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HJ A very good feature to have. Will really help to troubleshoot and follow calls flow.
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Rajan +1
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Bsolomon This would be super super helpful to have
+10