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Call forwarding for external calls only

Kane Boere

September 17, 2019 07:00

None

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Every extention has their own number and the call is going straight through the inbound route to the extention.
The customer want to use a ringgroup as failover destination. So we used call forwarding on the extention to a ringgroup.
And changed the ringing time to 15 seconds. But when this is enabled and a internal user calls to another extention and they are busy or don't pickup the call will transfer too. And the customer want it for external calls only.

So the Feature Request is: will it be possible in the future for external calls only?

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5 comments

• 0
  
  Steven September 17, 2019 15:19

  Good luck...have a look at my similiar feature request 1 1/2 year ago... :-(

  https://support.yeastar.com/hc/en-us/community/posts/360001985368-Distinguish-between-internal-and-external-calls-call-origin

• 0
  
  Lea L. September 18, 2019 13:26

  +1

• 0
  
  Michael Rautenbach September 20, 2019 06:46

  +1

• 0
  
  Larry Neblett September 20, 2019 12:04

  While I may be wrong, I do not believe the underlying core Asterisk system supports this natively. There have been suggestions about possible solutions, but all require some customization of various config files or context files. Nevertheless, there are some other systems that do allow call control at the extension level based upon the call being internal or external and I too agree that this would be a nice touch to add.

  +1

• 0
  
  Mario Bruno December 19, 2019 14:28

  I also reported the same thing. We hope this service will be implemented