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Yeastar S 412 calls are not displayed correctly on the connected telephones

Ralph Thieme

September 07, 2019 15:21

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Hi,
Yeastar S 412 calls are not displayed correctly on the connected telephones.
The display works for the telephones connected to the router.
Who can please help?

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14 comments

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  Larry Neblett September 07, 2019 15:28

  It would help to get an idea of the setup and what type of phones and the type of connection for telephony,- SIP or analog. What does the display show and what is the expectation of what they should show?

• 0
  
  Ralph Thieme September 07, 2019 15:38

  Hi,
  it's "analog telephones."
  The device is manufactured by N.INC,
  Type KX-T888CID.
  The incoming telephone number is not shown on the display.
  Thanks for askin

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  Larry Neblett September 07, 2019 16:03

  And did you check and/or try the options in the device on the CO line?

  

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  Ralph Thieme September 07, 2019 18:51

  Hi,
  Thanks for the support.

  The system in question is an S412.

  If the phone is connected directly to the router,
  then the incoming calls are displayed correctly.

  If the phone is connected directly to the S412, the following is displayed for all ports: "----0----" when an incoming call is made.

  Some details are shown in the picture.

  Maybe you can help me even better?

  Thank you.

   

   

  

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  Larry Neblett September 08, 2019 12:14

  I understood about the 412 as that was in the title of the post. You are showing how to adapt a CID, but this is to modify the CID when the CID has been received and displayed. The items I posted are the settings within the 412 by which to setup the 412 to receive CID. Once received, then you can modify. Please look at the analog trunk settings.

• 0
  
  Ralph Thieme September 08, 2019 12:23

  Thanks for the feedback.
  I can't find these settings.
  Under which menu item is this for the S412?
  Thank you!

• 0
  
  Larry Neblett September 08, 2019 13:05

  In the analog trunk, PSTN, FXO trunk settings.

• 0
  
  Ralph Thieme September 08, 2019 13:15

  Thank you so much.
  Unfortunately, that's all I find:

  

• 0
  
  Ralph Thieme September 08, 2019 13:19

  I found this:

   

  

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  Larry Neblett September 08, 2019 13:23

  The impression I have is that you are using the analog ports coming from the router and connecting those to the 412. You indicated that when you connected the analog PANY phone directly to the router, you get the CID. I assume that you are using the same to connect from the router to the 412. Is this correct?

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  Ralph Thieme September 08, 2019 13:43

  The router has two analogue telephone connections.
  If the same telephone is plugged into each of the analogue telephone connections, the telephone number is displayed. If I plug the telephone into the analog outputs of the S412, the call number of the caller is not displayed.
  The S412 is connected to the router via a network cable.

  Thank you very much.

• 0
  
  Larry Neblett September 08, 2019 14:16

  I understand the first aspect about the phone displaying the correct CID when connected. I also understand that the phones do not display CID when connected to the S412.

  I have been trying to understand from the beginning - "It would help to get an idea of the setup and what type of phones and the type of connection for telephony,- SIP or analog."

  Are you using a VoIP/SIP trunk? If so, then comparing what the telephones show when connected to the router is meaningless as VoIP/SIP and analog are two completely different delivery mechanisms and have nothing to do with one another.

  VoIP and SIP are the same thing in this context. VoIP is used as a generic term as it may encompass SIP, IAX2, h.323 and other protocols. The S412 supports:

  Works with SIP/IAX2, PSTN lines, ISDN BRI, E1/T1/PRI, and GSM/3G/4G SIP and IAX2 for VOIP

  You showed a VoIP/SIP trunk in the screenshots above. If using this for your telephony connection, then you can see a setting in Trunk, VoiP. Advanced and then look for Inbound parameters and  CID delivery where the default is "follow system". Change this setting to the various offerings and try each and see if this causes a change to the displayed CID in the phones.

  

  Would I be correct in that if you call from one extension to another, the CID does display correctly?

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  Ralph Thieme September 08, 2019 15:47

  Thank you for the very good service.

  It is a pure "SIP connection".

  If a call is made within the S412, the display is correct.

  Try my luck again, but had already tested these settings once.

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  Elvis Havale September 09, 2019 09:14

  Have you tried to disable the SIP registration from the router and set only in the S412 ?

  Do you see the Caller ID when you make an internal call ( two different extensions of the S412) ?

   

  Some logs might be useful to understand what's happening.