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Check voicemail remotely via IVR

Chad

August 20, 2019 20:30

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Hi,

 

Yeastar Cloud PBX

Software version 81.8.0.11281.8.0.112

Register SIP Trunk

 

I followed these links below

https://support.yeastar.com/hc/en-us/articles/360000311967-Different-Ways-of-Retrieving-Voicemail-Messages

https://help.yeastar.com/en/cloudpbx/topic/check_voicemail_messages.html

to let a client listen to his voicemail remotely via IVR but it seems not working for me. Enabled user's voicemail. Checked both "dial extensions and dial to check voicemail" checkboxes in the IVR window but after dialing *2 I heard hang up beep tones only. I can't even proceed. Did I miss anything?

I would really appreciate your help.

Many thanks!

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2 comments

• 0
  
  Larry Neblett August 20, 2019 21:21

  try *02

   

  Step 2: Follow the dialing flow below to check the voicemail messages.

  External party > IVR > press *02 > press the extension number > enter your password/PIN number for the voicemail box > now you can hear the voicemail message. 

• 0
  
  Chad August 21, 2019 08:17

  Hi Larry,

   

  Thanks very much, that worked for me.

  It's *02 not *2. :)

   

  Cheers