Automatically remove user duplicates in conference rooms

Dadan Wisudawan

August 20, 2019 02:15

None

Dear, especially the support team

Is it possible for the configuration / feature option to automatically delete/kick user duplication in the conference room? 
This is important because it consumes the "Concurrent Call" quota!



I remove it automatically through scripts scheduled on Cron Job. 
Hopefully this can be done by the Yeastar machine trough features / configuration options.

thank you

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2 comments

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Eric Jiang August 30, 2019 01:52

Hi Dadan,

May I know why do you have duplicate user in one conference room?

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Dadan Wisudawan September 03, 2019 02:12

Hi Mr Jiang,

I have done an experiment,for example, I tried to contact the 7000 "Conference" extension, trying to turn off the IP Phone by cutting off electricity. Then try to re-contact the 7000 "Conference" extension. After that, user duplication occurs. the old channel (still the same user) is still recorded in the conference room and consumes 1 ration of the 'concurrent call'. This is very important for handling if the power source is cut off suddenly.If multiplied by many devices, many 'concurrent call' will be consumed in vain.
I have previously communicated with the support team, currently there is no other way but to manually delete it and suggest trying to send a 'feature request' that will be further evaluated.

Tank You

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