0

Forwarding Calls After Hours

brandon Cornell

August 06, 2019 10:27

None

Follow

Good day,

I would like to know if someone can assist me.

I have a MyPBX PABX system from Yealink. When I set up call forwarding through the web interface and click apply changes, the phone accepted the changes. I then went to onto the settings of the phone itself and changed the "Always Forward" feature to on to receive calls after hours. 

The feature was working for a while but now this morning when I walked into the office, we cannot receive incoming calls from any cell phone number but can only dial out. I then went on to the phone and switched the feature "Always forward" off and then went I phoned the office line and the call came through.

Any suggestions as to why this is happening?   

• Facebook
• Twitter
• LinkedIn

1 comment

• 0
  
  Larry Neblett August 08, 2019 17:38

  A little confused here as "Yeastar" made the MyPBX and Yealink is a phone manufacturer. So, when you set up via the web interface, it raises the question of which interface, MyPBX or the phone?

  Normally, you would only set the follow me (call forwarding) at one or the other device - PBX or phone, not both. When setting at the PBX, nothing occurs at the phone as there is no need to. The PBX does the forwarding and the phone need not be involved so nothing changes. When you set at the phone, the PBX knows nothing about this as well. Should a call come in, the PBX sends the call to the phone and then the phone itself handles the forwarding, This is why you had to go back and unset the phone.

   

  You might take a look at the manual for business hours. This can accommodate changing how calls are handled at given times.