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unanswered call - sync call List

Rolf

July 25, 2019 07:29

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Hello Forum

 

working now few months with the pbx, happy so far.

 

One thing, if i get a call both my t48s and my linkus mobile client are ringing.

If i dont answer the call, the caller have the option to leave a message.

 

if the caller hangs up before, without reaching the voicemail the number is on the t48s and the Linkus Client call history

 

if the caller hangs up during the voicemail the number is only on the t48s

 

if the caller leave a message i get an e-mail, but the number is also only on the t48 and don’t i’m see the phone number on the linkus client call history

That is the same with the Windows Client.

 

Suggestions?

 

Happy Day

Rolf

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6 comments

• 0
  
  Riddhe M July 26, 2019 12:19

  Do you mean the there is no missed call on Linkus, when call hangup during voicemail, or after voicemail?

• 0
  
  Rolf July 29, 2019 16:00

  Yes, the missing call is only visible on the linkus if the call was ended before the voicemail get it.

• 0
  
  Riddhe M July 30, 2019 11:09

  I think Yeastar handled  the voicemail as answered. If user get the voicemail message, he might not care if he got a missed call mark. As he could try call him back if the voicemail is important.

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  Larry Neblett July 30, 2019 12:38

  I think Ridhe is on the right track, but I would need to do some testing.

  The issue is the cause code used in the SIP messaging and particularly so as you are seemingly using a ring group (correct?)-

   

  1. When the call is disconnected while ringing, the cancel will have a cause code indicating that the call dropped, thus a missed call which is apparently showing in all.

  2. When the call is answered by voice mail, the call was indeed answered, but it would normally only reach a VM after the ring group timeout had occurred and as such, it may reflect a missed call (However, this is dependent on if the call was from a ring group and what was the cause code the PBX sent, This is the one that I need to check.

  3. The same should is true as above, but again only if a ring group call.

  So, can you confirm if a ring group and if VM is the destination if no answer?

   

  When a call is sent to a ring group, and the call is answered while in the ring group, the cancel cause code sent to the other phones would be answered elsewhere.The point of this action is to prevent the other phones from recording the call as missed which might cause someone to return the call not knowing that the call had actually been answered.

  If the call leaves the ring group (such as to a VM destination), the cause code may be related to a missed call or possibly not, depending on the implementation elected by Yeastar and possibly by Yealink in their handling of how to handle the various cause codes. It takes the PBX to send a cause code and the receiving device to interpret it and then act upon it, so it could also be a Yeastar(Linkus) versus Yealink(TXX) issue of how the same cause code is handled.

   

• 0
  
  Rolf July 30, 2019 13:59

  I see that today, the call was not on the missing list, but there was +1 on the voice mail tab. (if you can remember how many voice that was before)

  But if the user hangs up while "we are busy right now" the call is missing. The call was get from the voice, so no missed call, but no voicemail because the caller hangs up. Sometimes you have 10 sec. later time to call back, but you don't find the number on the linkus.

  yup, was default a ring group 6200. Now im pointing to my extension numer and on that i have 1 phone and 2 linkus connected. Will test them and report back

   

  thanks for clarification :)

  Rolf

• 0
  
  Rolf July 31, 2019 11:40

  After im changed the incomming calls to the extension number instead of the ring group i get the numbers on all devices :)

  Thank you guys for the help.

  Rolf