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Linkus faild to connect to the server

  • We are using S50 with the latest firmware
  • When the mobile phone is connected to the Wi-Fi network from the same router of S-Series IPPBX, the Linkus local IP address  works

 

  • When the mobile phone is connected to a different Wi-Fi network from S-Series or connected to the mobile data, the Linkus public IP address does not work. (failed to connect to the server ) 
  •  Extension call is able to come through but no voice audio
  • we are using DrayTek vigor 2820n router and the port is forwarded
  •  Enable
    Mode Single Range
    Service Name
    Protocol --- TCP UDP
    WAN IP 1.All 2.WAN2 IP Alias[1]10.59.137.143
    Public Port
    Private IP
    Private Port

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