Heya,
PBX: Yeastar Cloud PBX version 81.8.0.39
Trunk type: SIP Trunk Registered
Situation:
A client wants his phone, extension 100, (call forwarding configured as always to a mobile number) diverted to a mobile and when not answered the caller would hear the voicemail message of extension 100 and leave a voicemail in extension 100, not on his mobile.
Is this possible? Can this be done with the cloud PBX my client has at the moment?
Thanks for your help.
Unfortunately, this is not currently possible. It is a feature some call "find me/follow me". The call is made to the PBX, it rings the desk phone for a period and if not answered, it rings the associated mobile. The call to the mobile is controlled by the PBX which when the mobile is answered, a prompt is played advising who is calling and if the call is to be taken or rejected by keying the appropriate keys (DTMF). If the call is rejected or the accept DTMF tone is not heard, the call is returned to the PBX and extension's voice mail where the call was originally delivered.
Yeastar currently only forwards the call and in doing so passes control of the call to the mobile provider. Once this occurs, the PBX has no ability to control, but only to relay the call.
Thanks Larry for the reply and detailed information.
It would be great if Yeastar can have this very soon as some of our customers are asking for this feature.
Do you know if somebody already made a request on this feature "find me/follow me"?
Thanks.
I do not know if someone has made the request, but you can still submit. .
Hi Larry,
I managed to get around with it by adding this line to the extensions.conf
exten = follow-me-always,n,Voicemail(${PBXDIALNUM},u)
and removing the letter n below
exten = follow-me-always,n,Followme(${PBXDIALNUM}-a,nd)
n means from asterisk website
Microsoft Teams Integration
Hikvision Intercom Integration
ISDN Switch-off Migration
All materials to evaluate Yeastar as a PBX vendor on products, solutions, partner program, support, learning resources, etc.
n - Playback the unreachable status message if we've run out of steps or the callee has elected not to be reachable.My customer always hear this unreachable status message and didnt like it.
By doing so, I must not change anything in the Web GUI or else the line that I added disappear because the new configuration from GUI overwrites it.
What I want now is to create a file and merge this file to whatever Web GUI configurations is.
Do you have any experience on this?
Thanks very much.
Sorry, but no I do not. You would need to contact Yeastar about that and presumably have the modificiations also create entries into the exten database records so they would transfer into a backup.
Was the message "please hold while I try and locate the person you are calling"?
The message was "I can't locate the number you are calling" then hang up.
The funny thing is the client changed his mind and he wanted the call diverted to his mobile and leave a voicemail in his mobile.
Thanks Larry. :)
I think it depends what the carrier's behavior as well as Yeastar PBX.
For carrier, they might not reply call failure response code like SIP code 480, and only progress tone. Then it is hard for PBX to identify.
If carrier reply the code, Yeastar might have chance to do failover to voicemail of extension.