I'm trying to do the following but I cannot find a configuration or a logic to obtain it. Not sure if that's impossible or I'm missing some points.
Let's say I have 4 inbound channels with calls going in a queue. I have a potential of 8 static agents in the office, but I just want to limit 2 of them to be on the phone at the same time.
The reason is to privilege office tasks for the agents avoiding phone calls overload.
At the same time I wish external callers go in the queue and hear a welcome message, instead of rejecting their call.
PBX and phones are:
Yeastar S20 with latest firmware v. 22.214.171.124
Yealink T29G phones
Do you have a suggestion on how to get this?
Thank you very mush in advance.