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Queues weight

Nicola Mantovan

April 08, 2019 07:59

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If an agent is a member of multiple queues, calls from higher-weight queues are connected first. For example, you might give an emergency queue higher weight.

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5 comments

• 0
  
  Riddhe M April 12, 2019 03:09

  good idea.

• 0
  
  amber April 16, 2019 08:27

  Hi Nicola,

  Thanks your advice.
  But in normal scenario, each queue has several agents, even if an agent is a member of multiple queues, the posssibility that a call from different queues reach the same agent is small.
  May I know if an agent will be in multiple queues in your scenario?

• 0
  
  Nicola Mantovan April 16, 2019 10:41

  Hi Amber

  Yes in a customer support scenario, each agent is a member of multiple queues and therefore when an agent is freed, the system must assign him the call that has more priority than the others. For example the call of the customer who has an assistance contract or the emergency call.

   

   

• 0
  
  Nico June 26, 2019 20:20

  As this is a standard Asterisk feature, it would be great if Yeastar supports it. Customers are asking for it.

• 0
  
  Martin Bieber July 11, 2019 12:33

  This is really missing feature. Please support this on priority! A lot of customers ask for this standard Asterisk feature.